**Due to COVID-19 and Shark Tank, please allow additional time in processing and fulfilling orders. We are working with all partners to deliver your awesome Tough Gear as soon as possible.**

ONLINE POLICY

Look, we get it. Sometimes you buy things and it just doesn’t work out. Maybe you were up late drinking Red Bulls and made a late night purchase. Maybe you find out you’re color-blind and the tie you bought doesn’t match her dress! Whatever the reason is, here is our main policy regarding returns or exchanges, with more details to follow: We have a Happy Customer policy! We want to do what is best for you guys, and in every case, we are going to do our best to help you out. If you have any questions, feel free to call us at 602-545-9217 or email us at happycustomer@toughapparel.com. That being said, the policy specifics are below. 

 

EXCHANGES (on eligible products)

90 Day No-Questions-Asked

We offer a 90 Day No-Questions-Asked Exchange Policy for all our products. If for any reason you don’t quite like the size or color, or really anything about the product, let us know and we will help you get it exchanged. We just ask that you pay the shipping on the new product. If it falls under our 1 Year Defect Warranty, we will cover all shipping expenses. If the product was purchased over 90 days ago, all sales are final and are not eligible for exchange, except for those that fall under the 1 Year Defect Warranty. 



RETURNS (on eligible products)

Our sole purpose is to help you dominate life, and our products are designed to do the same; but if for some reason you need to return an item we offer a 90 Day No-Questions-Asked Return Policy! If you need to return any part of your order, we will provide a full refund for the product, minus original shipping, and we will cover return shipping expenses. If your product falls under our 1 Year Defect Warranty, we will happily exchange it for you or issue a refund. If your order is 90 days past, then all sales are final and are not eligible for return, whether brand new and unopened or used. Gift the heck out of them! ;)




NON-ELIGIBLE PRODUCTS

For health concerns, all face mask sales are final, whether worn or not. Socks that have had the tag removed are also ineligible for returns or exchanges. 



1 YEAR DEFECT WARRANTY

The following is a brief summary of possible defects that would fall under our Defect Warranty for each product. This list is not exhaustive and all defects are considered on a case-by-case basis. Pictures and/or video are required to be sent to happycustomer@toughapparel.com to determine whether or not a product falls under the defect warranty. 

 

BELTS & BUCKLES: 

  • Major Discoloration of Belt Strap or Buckle
  • Buckle slides and won’t lock on track
  • Lever on Buckle won’t release
  • Teeth on Buckle too dull or short
  • Otherwise Damaged 

 

TIES

  • Iron Lock Stitching comes undone
  • Missing Labels on back of Tie
  • Microfiber Tipping Irregularity
  • Irregularities on Tie design (spots, lines, marks, etc.)

 

SOCKS

  • Irregularities on Sock design (blank spots, lines, marks, etc.)
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