***Standard order fulfillment time is 1-3 Business Days. We are working around the clock to ensure you get your Tough Gear as soon as possible. Thank you!!***
Once shipped, the order will typically arrive in 2-6 days, depending on the shipping option selected and on your location.
We do not process or ship orders on Saturday, Sunday, or Holidays. We provide each customer with a tracking link for all shipments so that you can follow your order status online. Delivery times are estimates and are not guaranteed due to possible delays at the post office outside of our control.
To anyone considering a purchase from outside of the United States: Your order will be subject to duties and taxes on top of the purchase price of your Tough Apparel. We do not cover these costs and they will be billed directly to you. Payment of these duties is typically required before final delivery. The tax/duty rate is dependent on your location and is subject to fluctuation.
Also, all prices on our site are listed in US Dollars. If you are purchasing outside of the US (in CAD, EUR or anything else), you will be charged the USD equivalent of the price in your local currency, subject to daily exchange rates and whatever fees/exchange rate your bank or credit card will charge. We take no responsibility for these currency-related costs and encourage you to understand them before purchasing.
Unfortunately we live in a time of rampant porch-thievery and our packages are no exception to the rule. We offer shipping insurance through a 3rd Party Insurance company called Route, which covers stolen packages. Simply toggle the Shipping Insurance to "On" in your cart to receive this coverage.
We would ask that you take whatever steps you can to ensure a safe delivery of our product to you. For some, this may include shipping to your place of work or to a friend/family member that you know will be home to receive them.
In the case of stolen packages: We unfortunately cannot take responsibility for crooks' actions. If a package is showing as delivered but is not physically at your delivery address, your first recourse is to local authorities. After contacting the local authorities, we would recommend you file a claim with the shipping carrier (currently either FedEx or USPS), which may reimburse you up to shipping and the price of the products purchased. We will soon be offering an insurance product that will offer even more protection against porch thieves. Stay tuned for that.