For self-service returns and exchanges, please visit here: https://toughapparel.com/a/return

 

EXCHANGE & RETURN POLICY

Look, we get it. Sometimes you buy things and it just doesn’t work out. Maybe you were up late drinking Red Bulls and made a late night purchase. Maybe you find out you’re color-blind and the tie you bought doesn’t match her dress! Whatever the reason, we’ll do everything we can to make things right. The Happy Customer Policy is outlined below. 

 

EXCHANGES  (on eligible products)

90 Day No-Questions-Asked

We offer a 90 Day No-Questions-Asked Exchange Policy on all products unless otherwise noted (namely Last Chance, Final Sale, Gift Cards). If for any reason you don’t like the size, fit, color, or really anything about the product, let us know and we will get it exchanged. We will cover all shipping expenses via digital pre-paid shipping label the customer will print. If the product was purchased over 90 days ago, all sales are final and are not eligible for exchange.



RETURNS  (on eligible products)

90 Day No-Questions-Asked

We offer a 90 Day No-Questions-Asked Return Policy on all products unless otherwise noted (namely Last Chance, Final Sale, Gift Cards). If you need to return any part of your order, we will offer a refund for the product(s), minus a flat $7 processing/restock fee. We will cover return shipping expenses via digital pre-paid shipping label the customer will print. If the product was purchased over 90 days ago, all sales are final and are not eligible for return.



NON-ELIGIBLE PRODUCTS

For health concerns, all face mask sales are final, whether worn or not. Items sold during Final Sale, Last Chance, or similar sales will not be eligible for returns or exchanges. 



1 YEAR DEFECT WARRANTY

If your product falls under our 1 Year Defect Warranty, we will happily replace or exchange it for you. 

The following is a brief summary of possible defects that would fall under our Defect Warranty for each product. This list is not exhaustive and all defects are considered on a case-by-case basis. Pictures and/or video are required to be sent to support@toughapparel.com to determine whether or not a product falls under the defect warranty. 

 

BELTS & BUCKLES

  • Major Discoloration of Belt Strap or Buckle
  • Buckle slides and won’t lock on track
  • Lever on Buckle won’t release
  • Teeth on Buckle too dull or short
  • Otherwise Damaged 

 

TIES

  • Iron Lock Stitching comes undone
  • Missing Labels on back of Tie
  • Microfiber Tipping Irregularity
  • Irregularities on Tie design (spots, lines, marks, etc.)

 

SOCKS

  • Weaving, embroidery, or seams come undone irregularly. Does not include normal wear and tear or abuse. 

 

BUTTON-UP SHIRTS

  • Sewing comes undone on any seam
  • Button(s) fall off
  • Major discoloration occurs

 

Questions and concerns please reach out: support@toughapparel.com